The best airlines in Africa were voted by travellers around the world. This happened at World Airline Awards, held on Tuesday 18th June 2019 at the Paris Air Show.
Qatar Airways was named the best airline in the world and also took home world’s best business class airline. Qatar Airways flies to more than 140 destinations worldwide.
Ethiopian Airlines was voted as Africa’s Best Airline with South African Airways ranked 2nd and Air mauritius in 3rd place.
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South African Airways was named to have Africa‘s Best Airline Cabin Crew.They looked at staffs techniques, efficiency, attention, staff enthusiasm, attitude, friendliness and hospitality to rank the airline.
Ethiopian Airlines was named as the best business class and Best Economy Class airline in Africa by customers,proving travelers favourite airline in Africa.
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Air Mauritius was named as the Most Improved Airline in Africa .
The Methodology used to rank this airlines was based on Passenger’s personal choices and various factors like
- Service friendliness / hospitality
- Service attentiveness / efficiency
- Staff language skills
- Meal service efficiency
- Cabin presence through flight
- Cabin PA announcements
- Cockpit PA information
- Problem solving skills
- Staff attitudes
- Staff service consistency
- Staff Grooming
- Airline website
- Online booking
- Online Check-in
- Baggage / Carry-on policy
- Airport ticketing
- Check-in : waiting times
- Check-in : service standards
- Self Check-in
- Pre-boarding procedures
- Boarding efficiency
- Airport staff: friendliness
- Airport staff: efficiency
- Airline Lounge : product facilities
- Airline Lounge : staff efficiency
- Airline Lounge : staff hospitality
- Seat comfort
- Cabin cleanliness
- Toilet cleanliness
Best airlines in Africa 2020
#1 Ethiopian Airlines
#2 South African Airways
#3 Air Mauritius
#4 Air Seychelles
#5 Kenya Airways
#6 Royal Air Maroc